Emergency Call Center Management | Call Center Service

Call Center Management

ParamedicSA leads the way in technology with regards to emergency call taking and dispatching emergency resources in South Africa. Operating from Kathu in the Northern Cape, the ParamedicSA 24 hour Emergency Operations Centre has 45 seats and acts as the central liaison point for the management of all emergency situations.

Our advanced Emergency Contact Centre is a ‘nerve' centre that utilizes the skills of trained Emergency Call Agents and Resource Coordinators to manage any pre-hospital emergency and Inter-Facility transfers.

Registered Nurses, Paramedics and Medical Officers further enhance our service offering by using international triage (prioritizing) systems and custom-built South African systems to assess non life-threatening and inter-facility calls.

Satellite tracking of all Emergency Vehicles in the fleet is integrated into mapping systems and a custom built Integrated Call Taking (ICT) and Integrated Dispatch System (IDS), which ensures the closest and most appropriate response to every emergency call received. Computer Telephony Integration further enhances the service offering to ParamedicSA clients by enabling demographic and contact information to be on hand in the event of an emergency call received from a client.

Digital voice recording of all telephone lines ensures an accurate audit of events and allows for pro-active quality assurance and clinical governance.

With five years in the call center service industry, ParamedicSA is fully prepared to meet all of your call center needs - from our basic live phone call center services to our outbound and inbound call center services that are in operation 24 hours a day, 7 days a week. We have worked with many companies – in a variety of industries building dynamic programs for outsourcing their call center service needs. ParamedicSA offers many services including offsite receptionist services, executive telephone secretaries, emergency dispatching, order taking, job applicant screening, classified ad response, surveys and appointment taking with national 0800 toll free lines for your clients' convenience.

Let the professionals here at ParamedicSA tailor a program suited to your businesses needs. We can offer your business and your customers a wide range of call center outsourcing services; including dealer locate services, voicemail transcriptions, full service multiple voicemail systems with live telephone answering service backup, and alpha numeric and digital cascade paging.

Our highly trained communications professionals provide timely answering of your business's calls. Our operators will handle your inbound call center needs including technical support help desk, appointment setting, and executive services. Or let our skilled staff make those accounts receivable reminder calls so that your business's bottom line stays on top.

At ParamedicSA, we can even handle office overflow calls, for those times your call center is overwhelmed. Answering service overflow created from special advertising campaigns or sales from direct mail is efficiently handled. Be assured that our courteous operators will handle your overflow calls in a prompt efficient manner - processing orders, setting appointments, and assisting with customer service issues tailored to your business.

ParamedicSA offers these additional call center solutions for your business: Brochure requests and mail-outs, surveys, employee screening, emergency dispatching, event registration and data base management, Internet operators that give your customers instant access to your company via your web page, customer support for technical help desk questions, and live order taking for instant web sales income that will add to your company's bottom-line.

ParamedicSA welcomes all inquiries on our myriad of capabilities to serve your business communication needs. With our commitment to excellence, as well as our experience, we can meet your business communication expectations with enthusiasm, knowledge and professionalism.

We would be delighted to hear from you. Put our team to work for you designing a dynamic package specifically tailored to your business' answering services needs. As one of the premiere call center services in the industry we service local and national accounts in a prompt, courteous manner, a manner your customers will appreciate. Make the time today to make your business all it can be and move into the future of your field. Step ahead of the others and call ParamedicSA for your personal consultation today!